Our Service Team — your guarantee of efficient support

Today´s buyers of commercial coffee machines seek reassurance that if their equipment develops any problems over the contract duration, that their coffee machine warranty is backed up with prompt and professional servicing.

Customers can also expect that all commercial coffee machines provided by us will have been exhaustively tried, tested, taken apart and evaluated in-house to minimize any problems on your premises. However, even the most reliable machines can develop problems and downtime for our customers usually equates to lost profits.

Commercial coffee machines bought with a coffee machine servicing package from Refreshment Systems Ltd are backed up by a team of 16 qualified Service Engineers strategically based throughout Midlands and the North of England.. All our professionally trained Service Engineers are linked via blackberry phones to a dedicated Service Co-ordinator in Bradford who allocates coffee machine repairs as they are notified to ensure a quick response rate.

At present, we attend 100% of coffee machine repairs within 8 working hours, but the vast majority within 4.

All Engineers are stocked with 97% of spares for our machines, maintaining our high first time fix rate. We currently fix all faults first time on almost 93% of visits.

Coffee machine servicing is crucial to your business, and we look to continually improve all we do via feedback questionnaires and continual and open reporting of results internally. .