Our Service Team- Guarantees a professional and efficient service

Today's buyers of vending service seek reassurance that if their equipment develops any problems over the contract duration, that their vending equipment is backed up with prompt and professional servicing.

Customers can also expect that all vending equipment provided by us will have been exhaustively tried, tested, taken apart and evaluated in-house to minimize any problems on your premises. However, the most reliable machines can develop problems and downtime for our customers usually equates to an unhappy workforce and diasappointed customers.

Vending equipment bought or provided as part of a fully managed service from Refreshment Systems is backed up by a team qualified Service Engineers strategically based throughout the UK.

All our professionally trained Service Engineers are linked via blackberry phones to a dedicated Service Co-ordinator in Bradford who allocates coffee machine repairs as they are notified to ensure a quick response rate. At present, we attend 100% of vending equipment faults within 8 working hours, but the vast majority within 4.

All Engineers are stocked with 97% of spares for our machines, maintaining our high first time fix rate. We currently fix all faults first time on almost 93% of visits. Vending equipment servicing is crucial to your business and we look to continually improve all we do via feedback questionnaires and continual and open reporting of results internally. .