Vending Machine Business

In the vending machine business not only the quality of equipment is important, but even more important is the quality of service which is provided by a vending company. Refreshment Systems is committed to delivering the highest standard of customer care and our aim is to achieve your total satisfaction.

Our Quality Management System is recognised by the International Organisation for Standardisation (ISO) and certified to the ISO 9001:2000 quality standard. We are a member of the Automatic Vending Association (AVA), the vending machine business regulator, meeting stringent hygiene standards and staff training. This means that you can confidently expect high quality in all aspects of our service – from initial installation to on-going service.

Refreshment Systems is not a part of any international vending machine business , neither is it our intention to become so. Our service is provided on a personal level, and direct day-to day involvement by the Directors and our committed Management Team, ensures that close contact is maintained at all times with all customers.

In order to attain a consistently high standard, we have developed system procedures which are maintained through our weekly audit and which ensure that the required high levels of performance are being met. We monitor key performance indicators in our vending machine business , such as number of service calls, response time and number of faults resolved on the first visit. Our objective is to enhance customer satisfaction, and achieve continual improvement.

We take proactive preventative measures to ensure that your vending machines are working continuously. Our aim is to optimise efficiency for our teams and machines and deliver the dependable vending service you desire.

Recently we have developed a unique computerised management tool called RouteCare. It is used by our largest operational division – Northern Vending, and it monitors all activities performed by our service operators in real time. Electronic data is downloaded direct from a machine and sent to our Head Office via GPS technology. Real time collation of information helps us to ensure machines are visited when they should be, and that changes to local usage and corresponding visits requirements are quickly altered.

With over 40 years experience in the vending machine business , we are confident that we can offer any size and type of business a refreshment solution expertly tailored to its needs, and provide back up that is second to none…