Our Operations team - combining teamwork with technology

Crucial to the smooth running of a managed vending service, our large Operations team is recognised as "the face of the company" and usually serves as your main point of contact with us.

Most vending machine suppliers provide an operated vending service, but few invest as heavily in technology to support this operation, as Refreshment Systems. Our powerful software ensures that all of our Operational staff are equipped with handheld terminals which record all customer visit details, including arrival/ departure times; vend data and stock usage from each individual machine.

This reduces paperwork and enables real time analysis on stock lines - we know with certainty whether machines are being filled, cleaned and stocked in line with pre-set guidelines, and can take action accordingly.

Technology enables us to see where issues need addressing - however, teamwork and correct training and management are vitally important to our operation.

With a managed vending service, the business of dispensing beverages, confectionery and food is covered by strict hygiene regulations. As such, all our operatives are:

• Thoroughly inducted.
• Receive professional training in all aspects of Health & Safety and Hygiene.
• Wear a smart uniform and drive a liveried van to enable recognition.
• Are recruited on grounds of flexibility, self motivation, a friendly attitude and a keen desire to satisfy customers.
• Are regularly assessed formally and informally.
• Benefit from bonus schemes carefully designed to ensure we supply a reliable and professional managed vending service.

As part of our quality control, regular site visits are made by senior operations staff to ensure high standards are maintained.