Service Department

01274 750 008

General Enquiries

0800 169 3686

Order Ingredients

01226 720 482

Enquire Now

Customer Care Team Member Vacancy


37.5 hours per week 8.30-5

Competitive salary

21 + 8 days holiday per year plus extra birthday holiday after 6 months

(Holiday rises to 25 with length of service)

Free staff parking

Subsidised snacks and free hot drinks

Are you a genuine team player with an eye for detail and a strong belief in customer service?

Our newly created customer care team needs one more member to be able to provide the service required by our valued customers – businesses and organisation throughout the UK which use us as their provider of choice for drinks and snacks vending and coffee machines.

Aiming to provide an efficient and professional service to both those customers and internal users, we rely heavily on systems and real-life data, and now need a proactive and IT literate individual to complete the team.

As a whole, the team has many responsibilities, and you will be expected to demonstrate a flexible approach and get involved in anything the team does. You will also have your own focus, for which you are responsible. There’s plenty of opportunity to show what you are capable of and develop strong skills.

You could be answering the phone as customers ring in with machine faults and then allocating one of our field engineers to attend and repair….you might be investigating cash discrepancies between live data on machines and the cash we have received in the bank….you could be assisting with redrawing up the machine visit schedule for one of our machine operators as we gain a major new customer and need to readjust workloads…..or you could be helping create reports on key quantitative measures for internal management.

The role is varied and you won’t have the opportunity to get bored!

You need to be a strong communicator and be able to remain calm and professional at all times. You should be customer focussed (at least 18 months in a customer-facing environment) and be continually looking to improve relationships.

You must be IT literate (strong Microsoft excel and word skills).

The ability to multi-task and bring enthusiasm and energy to this office-based role.

Ideally – but not essentially educated to degree level

Email your CV and covering letter today to apply for the role.

Ready to get started?

Prefer to talk?

Service Department 01274 750 008

General Enquiries 0800 169 3686

Order Ingredients 01226 720 482


Our customers are at the heart of everything that we do. If they are not achieving their goals then neither are we. Their satisfaction is very important to us and we believe that delivering what our customers want and need, means that we can form a long lasting partnership.

See our reviews »

We can’t thank the team enough, from helping us with the colour schemes to menu boards and point of sale materials, they have just been brilliant!

Coffee House Newark

We’ve been using RSL now for well over 10 years. In a highly competitive market they have always maintained top quality products and service. Professional, innovative and reliable but with a personal friendly touch, I would have no hesitation in recommending their services.

Keoghs Solicitors

We approached RSL after finding out that they could supply the Vitro coffee machines (which we wanted in our new offices). They were able to offer us the best solution to meet our needs and delivered a pain free installation and setup. We are so happy with the service that we have received so far, that we are looking to use them in some of our other sites.

Virgin Money

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