Service Department

01274 750 008

General Enquiries

0800 169 3686

Order Ingredients

01226 720 482

Enquire Now

Customer Service Team Leader Vacancy

We have a vacancy for a Customer Services Team Leader to inspire, lead and manage a newly formed team with customer service as their priority.

The role is based in Bradford at our head office and is full time (37.5 hours per week (8.30-5pm) and permanent.

The team of 4 supports our customers with their drinks vending service and ensures we are doing all we can to ensure their machines are always clean, full and working. The team encompasses service, operational administration, sales support and the management of cash within operations.

The successful candidate should have excellent communication skills – both verbal and written – as this position is the point of contact should customer issues become escalated. In addition, a keen eye for detail is essential to ensure all operational systems and controls are used effectively.

Key areas of focus:

  1. provide leadership to the team and build an environment of mutual support and recognition
  2. promote the company core values (teamwork, integrity, innovation and sustainability) in the work of the department
  3. provide support to Team leaders and management within the operations department
  4. ensure controls are in place and used for everyday tasks
  5. adhere to reporting schedules – key daily/weekly/monthly statistics
  6. ensure all our systems are being used correctly
  7. create new processes to enhance customer experience
  8. establish training plans for team member’s multi-skilling

Essential requirements:

  • A successful background in customer service – we need a clear and concise communicator who is very customer focussed
  • IT literate (and just a little bit of a control freak…)!
  • Experience of managing others
  • A logical and calm approach
  • Approachable and enthusiastic

Desired: Ideally a graduate or similar educational attainment level is sought

What we provide:

A competitive salary

21 days holiday rising to 25 as service increases

An additional birthday holiday after 6 months with the company

Subsidised snacks and free hot drinks

Free parking on site

Additional management training will be provided both internally and externally.

Apply to with full c.v and covering letter and salary details.

Ready to get started?

Prefer to talk?

Service Department 01274 750 008

General Enquiries 0800 169 3686

Order Ingredients 01226 720 482


Our customers are at the heart of everything that we do. If they are not achieving their goals then neither are we. Their satisfaction is very important to us and we believe that delivering what our customers want and need, means that we can form a long lasting partnership.

See our reviews »

We’ve been using RSL now for well over 10 years. In a highly competitive market they have always maintained top quality products and service. Professional, innovative and reliable but with a personal friendly touch, I would have no hesitation in recommending their services.

Keoghs Solicitors

I think the most important advantage Refreshment Systems had over the competition was the use of the mobile drinks van that enabled the shop floor to actually trial the drinks straight from the machine so there were no ‘surprises’ when the machines were installed.

Kongsberg Automotive

Refreshment Systems are brilliant, I thought getting vending and coffee machines for our company would be complicated and time consuming, I was totally wrong, from the minute I called and spoke with Frazer I felt confident they could supply what we needed.

Cygnet Health

How we can help your business