Service Department

01274 750 008

General Enquiries

0800 169 3686

Order Ingredients

01226 720 482

Balmforth & Co

Remote Fault Reporting

Remote fault tracking telemetry speeds up the process to alleviate any long periods of downtime with your equipment.

With built-in telemetry, any machine faults will be alerted in real-time to our Customer Care Team, who can immediately dispatch an Engineer or Operative to the site (dependent on the error/fault type).

This technology can also highlight the misuse of the machines, which has already helped a number of our customers to solve breaks in service that were believed to be as a result of machine error, but were actually user error. This can then define training requirements for staff and visitors using the machine.

Benefits of remote fault tracking

  • Automate your fault reporting process
  • Minimise downtime
  • Solve possible user errors that are affecting your service
  • Track the health of your complete machine estate

How does it work?

A device is fitted to the machine which will send direct alerts to our Customer Care Team, as soon as it detects an error or problem. This will then activate an alert to the relevant Engineer/Operative to visit the site and resolve the issue.

The software also enables you to be able to see a snapshot of your machine estate over time, highlighting any problematic machines to assist with future planning.

Want to hear more?
Get in touch today to find out how we can reinvent your coffee and vending offer! Call us onĀ 0800 169 3686 or complete the online enquiry form.

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Prefer to talk?

Service Department 01274 750 008

General Enquiries 0800 169 3686

Order Ingredients 01226 720 482

WHAT OUR CUSTOMERS SAY

Our customers are at the heart of everything that we do. If they are not achieving their goals then neither are we. Their satisfaction is very important to us and we believe that delivering what our customers want and need, means that we can form a long lasting partnership.

From the first time the Refreshment Systems team presented the Balmforth & Co concept to us, we just fell in love with it. It is just the perfect fit for the type of building we are in and looks stylish and current within the coffee shop industry.

Coffee House Newark

We got our machines very quickly, installed and working in no time, the aftercare is superb, we have weekly visits from our very entertaining replenishment engineer, nothing is too much troubleĀ and we would highly recommend Refreshment Systems to any new/existing business.

Cygnet Health

With the help of Refreshment Systems we now have a machine that meets demand, makes a delicious drink and is super easy to use. We have been so happy with the service that we are now looking to add further machines to different areas on campus.

Leeds City College

How we can help your business