Service Department

01274 750 008

General Enquiries

0800 169 3686

Order Ingredients

01226 720 482

Balmforth & Co

Remote Fault Reporting

Remote fault tracking telemetry speeds up the process to alleviate any long periods of downtime with your equipment, as we understand how these periods can affect your revenue and reputation.

With built-in telemetry, any machine faults will be alerted in real-time to our Customer Care Team, who can immediately dispatch an Engineer or Operative to the site (dependent on the error/fault type).

Benefits of remote fault tracking

  • Automate your fault reporting process
  • Minimise downtime so business revenues and reputation are not affected
  • Solve possible user errors that are affecting your service
  • Track the health of your machine

How does it work?

A device is fitted to the machine which will send direct alerts to our Customer Care Team, as soon as it detects an error or problem. This will then activate an alert to the relevant Engineer/Operative to visit the site and resolve the issue.

Want to hear more?
Get in touch today to find out how we can reinvent your coffee and vending offer! Call us on 0800 169 3686 or complete the online enquiry form.

Ready to get connected?

Prefer to talk?

Service Department 01274 750 008

General Enquiries 0800 169 3686

Order Ingredients 01226 720 482

WHAT OUR CUSTOMERS SAY

Our customers are at the heart of everything that we do. If they are not achieving their goals then neither are we. Their satisfaction is very important to us and we believe that delivering what our customers want and need, means that we can form a long-lasting partnership.

From the first time the Refreshment Systems team presented the Balmforth & Co concept to us, we just fell in love with it. It is the perfect fit for the type of building we are in and looks stylish and current within the coffee shop industry.

Coffee House Newark

We approached RSL after finding out that they could supply the Vitro coffee machines (which we wanted in our new offices). They were able to offer us the best solution to meet our needs and delivered a pain free installation and setup. We are so happy with the service that we have received so far, that we are looking to use them in some of our other sites.

Virgin Money

I would recommend Refreshment Systems to any car dealership that is looking to enhance their customer experience with a high quality drink offering of bean to cup. We have worked with them for a number of years and installed a new machine last year which we could not be happier with.

Sytner, Sheffield