Service Department

01274 750 008

General Enquiries

0800 169 3686

Order Ingredients

01226 720 482

Balmforth & Co

Remote Fault Reporting

Remote fault tracking telemetry speeds up the process to alleviate any long periods of downtime with your equipment, as we understand how these periods can really affect your revenue and reputation.

With built-in telemetry, any machine faults will be alerted in real-time to our Customer Care Team, who can immediately dispatch an Engineer or Operative to the site (dependent on the error/fault type).

Benefits of remote fault tracking

Automate your fault reporting process
Minimise downtime so business revenues and reputation are not affected
Solve possible user errors that are affecting your service
Track the health of your machine

How does it work?

A device is fitted to the machine which will send direct alerts to our Customer Care Team, as soon as it detects an error or problem. This will then activate an alert to the relevant Engineer/Operative to visit the site and resolve the issue.

Want to hear more?
Get in touch today to find out how we can reinvent your coffee and vending offer! Call us on 0800 169 3686 or complete the online enquiry form.

Ready to get connected?

Prefer to talk?

Service Department 01274 750 008

General Enquiries 0800 169 3686

Order Ingredients 01226 720 482

WHAT OUR CUSTOMERS SAY

Our customers are at the heart of everything that we do. If they are not achieving their goals then neither are we. Their satisfaction is very important to us and we believe that delivering what our customers want and need, means that we can form a long lasting partnership.

We’ve been using RSL now for well over 10 years. In a highly competitive market they have always maintained top quality products and service. Professional, innovative and reliable but with a personal friendly touch, I would have no hesitation in recommending their services.

Keoghs Solicitors

I would recommend Refreshment Systems to any car dealership that is looking to enhance their customer experience with a high quality drink offering of bean to cup. We have worked with them for a number of years and installed a new machine last year which we could not be happier with.

Sytner, Sheffield

With the help of Refreshment Systems we now have a machine that meets demand, makes a delicious drink and is super easy to use. We have been so happy with the service that we are now looking to add further machines to different areas on campus.

Leeds City College

See Our Reviews

How we can help your business

Facilities Management

Facilities Management

We can help you to stray from the norm and deliver a totally connected service.

With our technology solutions, you will have accurate data in real-time and automated services to streamline the running of your coffee and vending offer.

Healthcare

Healthcare

In such a fast-paced environment, healthcare sites need efficient solutions that help them to deliver quality coffee and vending to staff, patients and visitors.

With patient hydration and the health of staff at its core, a hospital catering team needs a partner that understands this and supports them on their journey.

Business and Industry

Business and Industry

With employees being the backbone of any business, why not have a coffee and vending offer that matches the quality of your team.

All whilst connecting this with real-time management reporting, healthier snack and drink choices and loyalty schemes for staff.

Hospitality

Hospitality

Offer your customers the experience that they have come to expect. This is so much more than just the machine and ingredients that you use.

With a range of branded solutions, training and data available from the latest technological developments, you will have all that you need to become the venue of choice.