Balmforth & Co
healthcare vending

Coffee and Vending in a new world

Posted on 16/12/2020 by RSL
Estimated reading time: 3 min read
Categories: Business and Industry, Coffee Trends, Healthcare, HORECA, Universities, Vending

It seems that we hear the saying ‘the new norm’ on a daily basis at the moment, whether it be with our visit to the shops, meeting with family and friends, or even picking up a cup of our beloved coffee.

We have seen several innovations over the past few months, accelerating projects that we probably would not have seen for at least another 12-18 months, if at all. So, even if things are feeling a little scary and uneasy at the moment, there are a lot of positives that we will be able to take away from this strange world that we currently find ourselves living in.


Contactless Payments

We saw contactless payments overtake cash payments a few years ago now, and with the current landscape and environment, we can only see this grow even further during 2020, with many stores only allowing card payments.

There are so many benefits of installing a contactless device on your coffee or vending machine. It not only delivers what people have come to expect but also offers businesses a plethora of sales data at their fingertips. This data will help a business to make informed decisions, understand their customer base, and plan future campaigns.

So, is your business set up to take full advantage of this shift within the payment landscape? Read more about contactless payments on our dedicated page.

Video troubleshooting

With the advancement of video technology and accessibility on a wide range of devices, service teams across the country will be able to support customers with their initial machine troubleshooting via video call.

This will not only save the customer with having to bring someone new on-site (where social distancing could be difficult), but also speed up the process, meaning minimal downtime.

Video Consultations

As mentioned above; video technology is now forefront and centre in the current climate. We know that nothing beats face-to-face meetings, however, if time is of the essence, or whilst we return to some sort of normal, sales teams can carry out consultations and quote presentations via video call.

This means that even if your contract is due for renewal (and external visitors are not allowed on site), you are still able to speak with a member of the sales team and discuss your options. A 20-minute consultation can be booked quickly and easily by completing our online form, or by calling 01274 750000.


There have also been technological enhancements within the office coffee machine manufacturer market, meaning that you can safely get your delicious cup of coffee.

We have seen manufacturer Coffetek launch the ‘Distance Selection’ technology which enables you to complete your drink selection by holding your finger 2cm away from the touchpad. This machine can also take your crockery or keep cup, meaning no cross-contamination from one user to another.

Then there is the Carimali Touchless Solution, which entails scanning a QR code on the machine. This will then bring up your drink options and enable you to select your drink directly from your phone.

The majority of machines that we supply are fitted with touch screen technology so are easy to clean and keep sanitised between each drink delivery.

We are sure that these technologies will continue to develop, with more and more manufacturers launching similar options in the not too distant future.  
Want to discuss your options? Speak to a member of the team today!

Vendsafe – PPE Vending 

As PPE equipment usage starts to become more widely used across business and industry, following on from the healthcare sector, there is a definite need for businesses to deliver this to the employees and visitors. This can be teamed with any safety equipment that you may already have to supply to staff.

Machines can be stocked with a wide range of equipment such as; high-vis jackets, first aid kits, hand sanitiser, gloves, face masks and goggles.

With the ability to dispense on the shop floor, it can cater for businesses working 24/7, covering teams on all shift patterns. It can also reduce supply by a staggering 50% if vended through a monitored key system, reducing PPE misuse or theft.

Link this with our stock replenishment telemetry and ensure that you never run out of stock!

If you want to hear more about any of the options mentioned above, speak to a member of the team today. ­­­

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Our customers are at the heart of everything that we do. If they are not achieving their goals then neither are we. Their satisfaction is very important to us and we believe that delivering what our customers want and need, means that we can form a long-lasting partnership.

Refreshment Systems are brilliant, I thought getting vending and coffee machines for our company would be complicated and time consuming, I was totally wrong, from the minute I called and spoke with Frazer I felt confident they could supply what we needed.

Cygnet Health

With the help of RSL, we now have a machine that meets demand, makes a delicious drink and is easy to use. We’re delighted with the service that we are now looking to add further machines to different areas on campus.

Leeds City College

I think the most important advantage RSL had over other potential suppliers was the use of the mobile drinks van. We knew we were getting quality before we switched suppliers!

Kongsberg Automotive

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