Technology
Intelligent Vending Systems with real-time control, insight and engagement
Explore our Technology
Discover a new generation of intelligent vending.
VendSmart Connect
One connected platform for smarter vending
VendSmart Connect is an in-house developed system, giving us full control over the software and the flexibility to continually improve, adapt and introduce new features without relying on fixed manufacturer platforms.
- Increased uptime and reliability
- Transparent performance data
- Improved stock consistency
- Built for scale
- Reduced disruption
- Better experience
Increase revenue
Digital Advertising
Turn every screen into a communication channel.
VendSmart replaces static keypads with a modern touchscreen designed as part of the user interface from inception. The screen functions as an interactive commercial platform capable of:
- Delivering targeted promotions
- Adjusting content dynamically
- Supporting upselling and cross-selling
- Hosting digital advertising campaigns
- Improving accessibility and navigation
VendSmart Connect
How it works
The VendSmart platform brings together telemetry, payments, content, reporting and remote management to help you operate more efficiently and create a better customer experience.
- Real time Telemetry
Monitor performance, stock and machine status in real time
- Proactive Fault Detection
Reduced downtime and emergency engineer call-outs
- Live Reporting
Access accurate data that improves replenishment and decision-making
- Digital Content
Manage screen messaging, promotions and advertising opportunities
- Remote Management
Make updates, review performance and stay in control from anywhere
VendSmart Connect
VendSmart Connect -Versus- Traditional Management
| What you get | VendSmart ConnectWhat we do | Traditional / Manual Management[How it is normally done] |
|---|---|---|
| Live machine visibility | ✓ See the status and performance of every connected machine remotely | ✕ Limited visibility without physically checking the machine |
| Custom reporting dashboard | ✓ Real-time reporting tailored to the information you need | ✕ Reporting relies on manually collected information |
| Smarter restocking | Stock decisions based on actual sales and live stock data | Restocking based on scheduled visits or what the operative has available |
| Digital Content Update | Update promotions, advertising and screen content remotely across your entire estate | Content must be updated individually at each machine, where supported |
| Cashless payment | ✓ Cashless payment enabled as standard | May require additional hardware or may not be available |
| Proactive Fault Detection | Faults identified remotely, with issues resolved remotely where possible or an engineer deployed | Problems are usually reported after the customer notices them |
| Remote Updates | ✓ Software and settings can be updated remotely across multiple machines | Each machine must be updated individually |
| Transparent Performance Data | View sales, stock and performance data through one central platform | Data relies on individual machine checks and manual reporting |
Questions
Before you
book a demo
Will it work with the machines we already have?
[The honest answer, including where it is no. A product page that claims universal compatibility gets found out on the technical call, and that is a worse place to find out than here.]
Where does the data go, and who can see it?
[What is collected, where it is held, and who at their end gets a login. Say it plainly — this is the question that stalls deals with any organisation that has an IT policy.]
What does it take to get running?
[How long, who has to be there, and what is needed from their side. If the answer is genuinely "nothing, we do it", say that.]
What happens if something goes wrong with it?
One number, our own engineers, and no subcontractors. Telemetry usually flags a fault before anyone on site notices it, and 98% are fixed on the first visit.
Book a demo
See it running on
your own estate
Tell us a little about your sites and one of our team will come back within one working day. No hard sell, no obligation.
- General enquiries0800 169 3686
- Service department01274 750 008
- Order ingredients01226 720 482