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Balmforth & Co
Improving vending machines in A&E reception

Improving vending machines in A&E

Posted on 25/07/2022 by Evan Church
Estimated reading time: 3 min read
Categories: Business and Industry, Healthcare, Vending

The most high-profile measure of A&E in England is the four-hour standard, but as hospitals become increasingly busy wait times do exceed, relating to arguments with staff, anxiety, bad behaviour, and tension. As wait times increase, you may start feeling, hungry, or thirsty. There’s nothing worse than having a broken-down vending machine when everything else is too far away or closed and having the receptionist tell you it hasn’t been visited in a couple of weeks.

As patients complain about vending machine performance, staff are most likely thinking that their employer is paying for a useless service. A change of vending supplier may be in order?

Let’s discuss how a national vending supplier, like RSL, can help your A&E departments.

Providing you with the right service

Buying a vending machine can seem like a daunting task considering you’ve just let go of your last vending estate. Healthcare vending machines are always going to be in demand, so it’s our job to 100% make sure that we’re doing our absolute best for you. This includes patient and staff welfare to be considered. Therefore all vending machines need to be working, vending products need to be constantly stocked up, and vending machine maintenance to be a high priority. Generally speaking, working with the NHS UK to provide a high-quality vending service to the end customer. Our innovative telemetry comes into the business at this stage and helps us keep our customers happy and satisfied at all times.

Can I buy a vending machine?

This is where your dedicated BDM comes in. If this is the first ever vending machine for your A&E department, or looking for a completely new vending estate, our BDMS will work with you from the beginning. They will discuss, outright purchase, a vending machine lease, or a vending machine rental. 

We don’t want to trigger your stress levels after previous experience with vending suppliers, so we take all the hard work and leave you with a fully managed vending solution.

Vending machines in A&E

Hospitals are busy 24/7, but as one patient comes out of A&E, another goes in. This means it can often be difficult for nurses and doctors to go to the canteen. For this reason, it opens benefits to having multiple vending machines.

Food for visitors: Patients may come late at night or around their daily schedule resulting in skipping breakfast or dinner. The hospital café may have closed due to its working hours, so the other option is to visit the vending machine.

Healthy options: Healthy snack vending machines are becoming increasingly popular in healthcare and healthcare environments. Providing a CQUIN-compliant vending machine means you can still get the sugar boost you crave but at a healthier level. 

Vending machine service and maintenance

Service and maintenance are a big part of your vending machine experience. It’s paramount for delivering fantastic quality drinks and snacks and other items that our new vending machines can offer. You can choose which package would suit your needs the best.

In conclusion

As A&E departments and others become more populated, it’s a vending supplier’s responsibility to maintain their vending machines. That is what we are doing. We want to take the guesswork away and succeed in providing patients, staff, and visitors with refreshing products every day.  

Check out our social pages for more news and offers that the vending world and RSL are offering.

Our Facebook Page: @refreshmentsystemsltd

Our LinkedIn Page: Refreshment Systems Ltd

 Our Twitter: @RefreshmentSys

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WHAT OUR CUSTOMERS SAY

Our customers are at the heart of everything that we do. If they are not achieving their goals then neither are we. Their satisfaction is very important to us and we believe that delivering what our customers want and need, means that we can form a long-lasting partnership.

With the help of RSL, we now have a machine that meets demand, makes a delicious drink and is easy to use. We’re delighted with the service that we are now looking to add further machines to different areas on campus.

Leeds City College

I would recommend Refreshment Systems to any car dealership that is looking to enhance their customer experience with a high quality drink offering of bean to cup. We have worked with them for a number of years and installed a new machine last year which we could not be happier with.

Sytner, Sheffield

We approached RSL after finding out that they could supply the Vitro coffee machines (which we wanted in our new offices). They were able to offer us the best solution to meet our needs. We are so happy with the service that we have received so far, that we are looking to use them in some of our other sites.

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