Balmforth & Co

Online vs Offline Vending Machines

Posted on 21/07/2021 by Evan Church
Estimated reading time: 2 min read
Categories: Business and Industry, Vending

From TVs to smart speakers, tons of everyday items connect to the internet, including vending machines. Through telemetry, the vending industry is changing more than you can imagine, but how can we bring outdated vending machines into the next generation?

Do I need a telemetry solution? 

Firstly, ask yourself:

  • Do I know which machines need restocking or other types of attention?
  • Do I know when exactly do I need to visit my machine?
  • Do I have enough products stored?
  • Do I rely on my customers to contact me when there is a machine error?

If you have said no to these questions, then perhaps the only way you can start answering these questions is to step into the future and start looking at the next generation of vending. 

Online vs offline vending

Change is the key?

Without telemetry, how would you know if your vending machine is experiencing an issue? Maybe one of your customers will call you, but perhaps that customer never used the machine first. There could have been numerous people trying to use the vending machine who never reported it.

Switching to a completely future-proof vending machine means we can track the status of your machine in real-time and find out if there are any errors. We can then pass the information onto an engineer who can then plan their route effectively. 

Real-time telemetry can help your vending

Real-time telemetry is beneficial to both the supplier and your business. By utilising real-time data, you are optimising your business, spending less time on wasted site visits, and selling more. We can determine which products are selling the best, which means we can keep stocking up your machine with snacks and drinks those customers actually prefer and plan our routes more efficiently. 

Telemetry takes the stress away of having to call your supplier for machine faults. Also, real-time telemetry can make it easier for us due to the live data. This allows us to move to dynamic planning, reducing wasted workload and loss of sales.

In conclusion 

Vending machines are beneficial to your business, but knowing your machines are fully taken care of means you can put that thought to the back of your mind and carry on with your workday. Telemetry is improving many things in vending and it’s only going to keep evolving and making people’s lives easier

If you want to hear more about our product and services, get in touch with Refreshment Systems on 0800 169 3686.

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Our customers are at the heart of everything that we do. If they are not achieving their goals then neither are we. Their satisfaction is very important to us and we believe that delivering what our customers want and need, means that we can form a long-lasting partnership.

I would recommend Refreshment Systems to any car dealership that is looking to enhance their customer experience with a high quality drink offering of bean to cup. We have worked with them for a number of years and installed a new machine last year which we could not be happier with.

Sytner, Sheffield

With the help of RSL, we now have a machine that meets demand, makes a delicious drink and is easy to use. We’re delighted with the service that we are now looking to add further machines to different areas on campus.

Leeds City College

I think the most important advantage RSL had over other potential suppliers was the use of the mobile drinks van. We knew we were getting quality before we switched suppliers!

Kongsberg Automotive

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