Balmforth & Co
Service packages

Our service packages explained

Posted on 16/09/2021 by RSL
Estimated reading time: 1 min read
Categories: Business and Industry, Vending

We at RSL believe that once we’ve installed and set up your new vending machine – the hard work starts.

Service and maintenance of the equipment are paramount to delivering fantastic quality drinks and snacks that we can all be proud of.

We don’t want your customers buying just one product, we want them to come back time and time again and have complete satisfaction with our offer.

In the last year our engineers attended 80% of call-outs within 4 hours, and 99% in less than 8 hours.

With a wide range of covers available, you can choose the package that best suits your business.

Our packages

Bronze cover

Includes; all call-outs and parts.

Silver cover

Includes; all call-outs, parts, filter change and annual service.

Gold cover

Includes; all call-outs, parts, filter change, annual service and pressure test.

Bronze + cover

Includes; all call-outs and parts, plus 7-day cover.

Silver + cover

Includes; all call-outs, parts, filter change, annual service and 7-day cover.

Gold + cover

Includes; all call-outs, parts, filter change, annual service, pressure test and 7-day cover.


  • Non-technical calls – where a call is requested for a reason that is not related to a fault with the stated machine but for other reasons, e.g. to replace a part following a breakage caused by an operator error.
  • Drink Settings changes
  • All Parts fitted through loss, damage or neglect of the Customer
  • All calls attended caused through lack of cleaning by the Customer
  • All calls attended for faults caused by the Customer’s operator error or neglect, e.g. incorrectly assembled or broken components
  • No fault found on arrival
  • Portable Appliance Testing (PAT)
  • Limescale related issues where the Customer has decided not to have a filter fitted or exchanged
  • Grinder Blade Changes
  • Non-machine related problems i.e. blocked drains
  • Poor housekeeping/cleaning being the lack of cleaning, misuse and change of settings
  • Soured boiler – means the case when a foreign substance, i.e. milk, or contaminated water, is flushed back into the hot water and steam boiler. This case is a direct effect caused by not purging or cleaning the steam arms of the machine and/or leaving the wand in the jug.
  • Blocked coffee piston – being a fault relating to the adjustment of the coffee grinder whereby the coffee grinding has been set too fine and the dose too high, causing no coffee dispensation.

If you want to hear more about our product and services, contact Refreshment Systems on 0800 169 3686.

Get in Touch

Call for quote

Prefer to talk?

Service Department 01274 750 008

General Enquiries 0800 169 3686

Order Ingredients 01226 720 482

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Our customers are at the heart of everything that we do. If they are not achieving their goals then neither are we. Their satisfaction is very important to us and we believe that delivering what our customers want and need, means that we can form a long-lasting partnership.

Refreshment Systems are brilliant, I thought getting vending and coffee machines for our company would be complicated and time consuming, I was totally wrong, from the minute I called and spoke with Frazer I felt confident they could supply what we needed.

Cygnet Health

We’ve been using RSL now for well over 10 years. In a highly competitive market they have always maintained top quality products and service. Professional, innovative and reliable but with a personal friendly touch, I would have no hesitation in recommending their services.

Keoghs Solicitors

We got our machines very quickly, installed and working in no time, the aftercare is superb, we have weekly visits from our very entertaining replenishment engineer, nothing is too much trouble and we would highly recommend Refreshment Systems to any new/existing business.

Cygnet Health

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