Balmforth & Co

Hot Beverage Solutions for NHS Staff, Visitors and Patients

Posted on 12/04/2024 by Kate Dickinson
Estimated reading time: 3 min read
Categories: Uncategorised

In the evolving landscape of hospital catering, striking a balance between maximising revenue and ensuring patient and staff wellbeing through hydration becomes paramount. In today’s fast-paced world, hospital visitors, patients, and staff seek convenience without compromising on quality.



  • Keeping patients and staff hydrated on wards
  • Fast and efficient service for hospital staff
  • Adding more dietary choices and catering to health conditions
  • Creating a coffee shop experience

Drinking enough water is essential for getting better and staying healthy. Serving a wider selection of hot drinks more often can help patients drink more water. Hydration ward beverage trolleys are a great solution to improve patient care and wellbeing. The ward beverage trolley can go from ward to ward offering a range of hot drinks, making patients feel looked after and improving their time in the hospital.

SmartQube Coffe Machine

In the hospital environment, where time is of the essence and the pressure is relentless, the presence of a quick and efficient coffee machine becomes invaluable. For healthcare professionals navigating the demands of long shifts and critical decisions, access to a swift cup of coffee can be a lifeline. Ensuring the availability of a fast, reliable coffee service is a small but significant way to support the wellbeing of everyone in the hospital, making it a crucial element in the fabric of hospital care.

“In hospitals, a hot drink does more than just quench thirst; it’s a small comfort in tough times, a moment of peace in a busy day. We work closely with hospitals, catering managers, and clinicians to ensure our equipment delivers this comfort efficiently to both staff and patients. It’s all about making sure that something as simple as a cup of tea or coffee can be a beacon of warmth and care in the healthcare setting.”

Steve May, Commercial Director, Refreshment Systems
Subzero 24/7 hot food

Hot drinks vending machines offer a convenient solution for delivering comfort and refreshment across hospital settings, ideally suited for placement in areas experiencing high foot traffic like Accident & Emergency (A&E) departments or surgical wards. These machines not only provide easy access to a variety of warm beverages for patients, visitors, and healthcare professionals alike but also serve as a quick respite in the midst of stressful situations.

As people become more aware of their health and the environment, having options like almond, oat, and soy milk is important, fostering an inclusive environment. For enhanced inclusivity, consider equipment like the dysphagia coffee machine, designed to accommodate patients experiencing difficulties with swallowing, thereby catering to diverse needs.

Visitors have high expectations from café areas, Hospitals can draw on the allure of high street coffee shops by introducing seasonal beverages, loyalty programmes, and inventive promotions. Such initiatives not only elevate the satisfaction of customers but also contribute to a rise in sales. Employing traditional coffee machines can mimic the high street café ambiance that visitors have grown to anticipate. Additionally, in situations where high staff turnover presents a challenge, opting for an automatic bean-to-cup machine can offer a comparable experience with minimal training required.

It’s important to have the right equipment to serve drinks to patients and staff. A compact, easy-to-use ward beverage trolley can make sure hot drinks are always available. For busier areas, a fast coffee machine can serve a lot of people quickly. In places where staff relax, a high-quality coffee machine with premium options can really make a difference to their wellbeing, giving them a taste of the city coffee shop.

Adding a good range of hot drinks in hospitals isn’t just about making money; it’s about making the hospital a better place for patients, visitors, and staff. By keeping up with new trends, encouraging drinking more water, and having the right machines, hospitals can be more welcoming and caring places.

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Our customers are at the heart of everything that we do. If they are not achieving their goals then neither are we. Their satisfaction is very important to us and we believe that delivering what our customers want and need, means that we can form a long-lasting partnership.

Refreshment Systems are brilliant, I thought getting vending and coffee machines for our company would be complicated and time consuming, I was totally wrong, from the minute I called and spoke with Frazer I felt confident they could supply what we needed.

Cygnet Health

With the help of RSL, we now have a machine that meets demand, makes a delicious drink and is easy to use. We’re delighted with the service that we are now looking to add further machines to different areas on campus.

Leeds City College

We approached RSL after finding out that they could supply the Vitro coffee machines (which we wanted in our new offices). They were able to offer us the best solution to meet our needs. We are so happy with the service that we have received so far, that we are looking to use them in some of our other sites.

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