Balmforth & Co
Vending machines

The secret weapon to vending machines

Posted on 26/11/2021 by RSL
Estimated reading time: 1 min read
Categories: Business and Industry, Vending

Could you walk into a business and not come across a vending machine? It’s almost a guarantee that there is a vending machine around the corner from you. However, in some cases, there are multiple machines in one place. For example, the usual 3 are a hot drink, cold drinks and a snack machine. When it comes to facilities managers or the healthcare sector, how do they manage all their vending machines? There’s so much other work to be done, it almost seems impossible to keep them maintained. 

The answer is the secret weapon – telemetry

Is telemetry a myth?

Telemetry is not a myth. You can buy telemetry straight from the shelf, but that doesn’t mean you can use it to the extent that we do. We implemented this technology in 2020 and there was a lot of work that went into making it a valuable asset to our company.

Does telemetry work?

This technology is a powerful tool, all our machines are using telemetry. Our customers don’t manage their machines, because… they simply can’t. They’re so much work going into keeping a vending machine running daily. Telemetry does work, it allows us to know the status of 1000+ machines by sitting behind a desk. This is why our machines are always stocked to optimum levels. If an issue occurs, we will know before you and one of our engineers will be out of that machine.

Do I need telemetry?

Telemetry comes as standard, meaning you never have to worry about the vending machine. The last thing on your mind is keeping up with the maintenance of your machine when you have a million and one things to do. 

Benefits of telemetry?


We will continue to improve our telemetry which means the user experience will keep evolving. This technology is here to stay and if we can keep developing the tech and helping people, then that’s a job well done.

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Our customers are at the heart of everything that we do. If they are not achieving their goals then neither are we. Their satisfaction is very important to us and we believe that delivering what our customers want and need, means that we can form a long-lasting partnership.

We approached RSL after finding out that they could supply the Vitro coffee machines (which we wanted in our new offices). They were able to offer us the best solution to meet our needs. We are so happy with the service that we have received so far, that we are looking to use them in some of our other sites.

Virgin Money

I would recommend Refreshment Systems to any car dealership that is looking to enhance their customer experience with a high quality drink offering of bean to cup. We have worked with them for a number of years and installed a new machine last year which we could not be happier with.

Sytner, Sheffield

With the help of RSL, we now have a machine that meets demand, makes a delicious drink and is easy to use. We’re delighted with the service that we are now looking to add further machines to different areas on campus.

Leeds City College

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