Service Department

01274 750 008

General Enquiries

0800 169 3686

Order Ingredients

01226 720 482

Balmforth & Co

Connected Vending Solutions

We are driving a technological revolution within the vending industry, with a completely connected solution.

As the world becomes more and more connected, we are working hard to ensure that our operations are streamlined and efficient, to make sure that our customers have the best experience.

With services ranging from real-time telemetry, machine fault reporting, product category management, cashless payments, and auto ordering, we are leading the way within the vending and coffee industry as a whole.

What does this mean for you?

  • Contactless devices – installed on all machines (including “touchless” in our new era). The Nayax Onyx system is an industry-leading device that offers customers a simple and seamless experience. This teamed with the Monyx payment app enables you to offer discounts and loyalty schemes to staff and loyal customers.
  • Telemetry enablement – meaning fully stocked enticing machines for our customers. With 30% faster stocking, increases in sales of at least 15%, and optimised product selection.
  • Remote fault reporting – With built-in telemetry, any machine faults will be alerted in real-time to our Customer Care Team, who can immediately dispatch an Engineer or Operative to the site (dependent on the error/fault type).
  • Auto Ordering – with tabletop coffee machines and coffee-to-go towers we offer an auto ordering service, saving you time and money by streamlining the process. This is fully integrated with our warehouse system and means that new stock is automatically shipped to the site, once the machine hits a pre-determined threshold.

Ready to get connected?

Prefer to talk?

Service Department 01274 750 008

General Enquiries 0800 169 3686

Order Ingredients 01226 720 482

WHAT OUR CUSTOMERS SAY

Our customers are at the heart of everything that we do. If they are not achieving their goals then neither are we. Their satisfaction is very important to us and we believe that delivering what our customers want and need, means that we can form a long-lasting partnership.

With the help of RSL, we now have a machine that meets demand, makes a delicious drink and is easy to use. We’re delighted with the service that we are now looking to add further machines to different areas on campus.

Leeds City College

From the first time RSL presented the Balmforth & Co concept to us, we just fell in love with it. It is the perfect fit for our building that we are in. It looks stylish, current and really compliments our offer.

Coffee House Newark

We can’t thank the team enough, from helping us with the colour schemes to menu boards and point of sale materials, they have just been brilliant!

Coffee House Newark