Industries
Healthcare
Refreshment Systems works with hospitals, healthcare providers and care environments across the UK to provide dependable vending, coffee, water, food and unattended retail solutions.
- 4.8/5 average rating
- 3,000+ UK sites served
- 98% first-time fix rate
What we provide
Supporting healthcare environments
Healthcare sites operate around the clock, so access to food and drink needs to be reliable, convenient and easy to manage.
Our solutions can include:
- Vending machines
- Coffee and hot drinks
- 24/7 Hot food solutions
- Ward beverage trolley
- Smart fridges and micro markets
- Water dispensers
VendSmart Connect
Smarter refreshment management for healthcare estates
The VendSmart platform brings together telemetry, payments, content, reporting and remote management to help you operate more efficiently and create a better customer experience.
- Real time Telemetry
Monitor performance, stock and machine status in real time
- Proactive Fault Detection
Reduced downtime and emergency engineer call-outs
- Live Reporting
Access accurate data that improves replenishment and decision-making
- Digital Content
Manage screen messaging, promotions and advertising opportunities
- Remote Management
Make updates, review performance and stay in control from anywhere
Proud to work with
NHS Supply Chain
RSL is proud to be a supplier to the NHS Supply Chain, and support our beloved NHS with the goods and services that they need to continue delivering such a high standard of service. We work closely with teams across the UK on all aspects of food and beverages.
The NHS Supply Chain (opens in a new tab) manages the sourcing, delivery and supply of healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.
Compliance
HFSS compliant products
We can support healthcare sites with product ranges that help meet HFSS requirements, making it easier to offer compliant food and drink choices across vending and retail environments.
Our team can work with you to review product selections, machine layouts and healthier alternatives to help align your refreshment offer with NHS and wider healthcare standards.
Complete hospital solution
SmartQube Model L
Both Fresh and Powdered Milk. SmartQube Model L X680 designed in Germany and offers you multiple options with different combinations of bean hopper(s) and topping hopper(s)
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E6 Sparkling Water Dispenser
The latest evolution in sustainable water dispensing, the E6 combines intelligent eco-friendly technology, energy-efficiency and powerful performance in every pour.
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VendSmart Optic Media Snack & Drink Machine
Our brand new VendSmart Optic Media intelligent vending machine provides the future of vending solutions.
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The Nightingale Trolley
Our ward beverage trolley is packed with innovation. It is easy to manoeuvre around busy wards, has ample storage and is specifically branded for your Trust.
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VendSmart SubZero 24/7 Hot Food Vending Machine
Our VendSmart SubZero vending machine offers the complete 24/7 hot food vending experience.
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MC-1 BARISTA PRO 2 Group Biepi Traditional Coffee Machine
MC-1 BARISTA PRO 2 Group Traditional is the professional espresso coffee machine designed to celebrate the Italian coffee tradition.
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VendSmart Media Snack & Drink Vending Machine
Our brand new VendSmart Media intelligent vending machine provides a next-generation snack and drink vending experience
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NEO Instant Coffee & Fresh Leaf Tea Vending Machine
Fast-dispensing floor-standing vending machine with touchless drink selection, fresh leaf tea unit, and advanced eco modes.
View machineAward Winning Partnership
24/7 Hot food service
For sites that need reliable out-of-hours access, SubZero provides a flexible 24/7 refreshment solution for staff, patients and visitors.
It can help extend access to hot food beyond staffed catering hours, making it ideal for busy hospital environments where demand continues around the clock.
Through our partnership with Oakhouse Foods, we can offer a wider range of high-quality, award-winning frozen meals designed to provide convenient and reliable food options within healthcare environments.
The range includes a variety of meals to suit different tastes and dietary requirements, helping hospitals and care settings extend their food offer beyond traditional catering hours.
- Award-winning frozen meal range
- Wide choice of meals and dietary options
- Ideal for 24/7 healthcare environments
- Convenient solution for staff, patients and visitors
- Can be integrated into vending and unattended retail solutions
Ward Service
Ward Beverage Trolley
We can also support ward-based refreshment services with our ward beverage trolley solutions, designed for easy, practical use in patient care environments.
These can help teams serve hot and cold drinks efficiently across wards while supporting consistency, convenience and day-to-day service needs.
Automated Retail Lockers
Smart Lockers for healthcare essentials
Smart lockers can provide patients, visitors and staff with convenient 24/7 access to essential items that may have been forgotten, run out or are needed unexpectedly during a hospital stay.
They are particularly useful in maternity wards, waiting areas, receptions and other locations where people may need everyday essentials outside normal shop opening hours.
Lockers can be used for:
- Baby products such as nappies, wipes and feeding essentials
- Toiletries including toothbrushes, toothpaste and deodorant
- Sanitary and personal care products
- Phone chargers and other everyday essentials
Exchange for Change
Reverse Vending
Support your sustainability goals with reverse vending solutions that make recycling simple and rewarding for staff, patients and visitors.
Our reverse vending machines can collect eligible bottles and cans, helping healthcare sites improve recycling rates, reduce waste and prepare for evolving deposit return requirements.
Where eligible funding or sustainability grants are available, we can also help identify opportunities that may support the introduction of recycling and reverse vending equipment.
- Accept bottles and cans for recycling
- Encourage greater recycling participation
- Can provide rewards or digital vouchers
- Supports sustainability and ESG objectives
- Potential support with relevant grant and funding opportunities
- Can be branded to suit your organisation or campaign
Sustainability
Evergreen Level 2 Supplier
Refreshment Systems is an Evergreen Level 2 supplier, demonstrating our commitment to meeting recognised NHS sustainability expectations and supporting healthcare organisations with more responsible procurement choices.
Our approach helps NHS and healthcare partners work towards their environmental and social value objectives while maintaining reliable, high-quality refreshment services.
We work with healthcare organisations to make refreshment services more sustainable, efficient and better aligned with wider NHS net zero ambitions.
- Energy-efficient vending and coffee equipment
- Smart telemetry to reduce unnecessary service journeys
- Route planning to improve delivery efficiency
- Recycling and reverse vending solutions
- Support for reusable cups and lower-impact packaging
- Smarter stock management to help reduce waste
Charity
Supporting hospital charities
We work with healthcare partners to support hospital charities through tailored campaigns, fundraising initiatives and on-site promotions.
From charity-branded vending activity and digital screen campaigns to product promotions and donation-led initiatives, our team can help create simple ways for staff, patients and visitors to get involved.
Our work with WISHH, the official charity of Hull Hospitals, has already helped raise thousands of pounds through collaborative fundraising activity.
- Bespoke charity campaigns
- Branded marketing and digital content
- Aid Fundraising promotions
- Support with campaign ideas and activation
- Proven experience supporting hospital charities
What we do
Why work with Refreshment Systems?
We understand that every business is different.
Our team can work with you to create a refreshment solution that complements your existing food and beverage offer, supports your service standards and reflects the needs of each client site.
From a single vending machine to a fully managed multi-site solution, we can scale our service around your contract.
- Nationwide support
- Single and multi-site solutions
- Fully managed servicing
- Bespoke branding
- Connected technology
- Dedicated account management
Get started
Let’s work out what
your sites actually need
Tell us a little about your workplace and one of our team will come back within one working day. No hard sell, no obligation.
- General enquiries0800 169 3686
- Service department01274 750 008
- Order ingredients01226 720 482