Remote fault tracking telemetry speeds up the process to alleviate any long periods of downtime with your equipment.
With built-in telemetry, any machine faults will be alerted in real-time to our Customer Care Team, who can immediately dispatch an Engineer or Operative to the site (dependent on the error/fault type).
This technology can also highlight the misuse of the machines, which has already helped a number of our customers to solve breaks in service that were believed to be as a result of machine error, but were actually user error. This can then define training requirements for staff and visitors using the machine.
Benefits of remote fault tracking
- Automate your fault reporting process
- Minimise downtime
- Solve possible user errors that are affecting your service
- Track the health of your complete machine estate
How does it work?
A device is fitted to the machine which will send direct alerts to our Customer Care Team, as soon as it detects an error or problem. This will then activate an alert to the relevant Engineer/Operative to visit the site and resolve the issue.
The software also enables you to be able to see a snapshot of your machine estate over time, highlighting any problematic machines to assist with future planning.
Want to hear more?
Get in touch today to find out how we can reinvent your coffee and vending offer! Call us on 0800 169 3686 or complete the online enquiry form.