Accessibility statement

Our commitment

Refreshment Systems Limited wants as many people as possible to be able to use this website. That means you should be able to:

• navigate the whole site using a keyboard alone;
• zoom to 200% without text being cut off or overlapping;
• use it with a screen reader;
• turn off animation, and have the site respect that;
• read it at the contrast levels WCAG asks for.

We aim to meet WCAG 2.1 level AA. Where we fall short, this page says so.

How accessible this site is

We believe most of this website is accessible, with the exceptions listed under known issues below. That list is honest rather than flattering — a statement that claims full compliance is the one nobody believes.

What we have done

• A skip link to the main content, as the first thing a keyboard user reaches.
• Visible focus outlines on every interactive element, never removed — a 3px outline with an offset, so it is visible against dark and light backgrounds alike.
• Menu triggers built as buttons rather than links, carrying aria-expanded, so opening a menu doesn’t navigate somewhere you didn’t ask to go.
• Esc closes any open menu, drawer or search panel.
• All animation is disabled for anyone whose system asks for reduced motion, including the site’s smooth scrolling.
• Text sizes and spacing set in relative units, so browser zoom and text-only zoom both work.
• Status messages announced politely, rather than moving focus unexpectedly.

Known issues

We know about the following, and are working on them:

• Image alternative text. The site is still being populated with photography. Every image needs alt text written for its context before launch — decorative images marked as such, and informative ones described.
• Third-party content. Any embedded video, map or chat widget added later is outside our direct control and may not meet the same standard.
• [Anything an audit finds — list each one, with a date by which it will be fixed.]

Feedback

If you find something on this site you cannot use, please tell us — it is the fastest way for it to get fixed. Email [accessibility contact email], or call the general enquiries number at the foot of this page. Tell us the page and what went wrong, and we will reply within [number] working days.

If you need information from this site in another format — large print, plain text, audio or braille — ask us and we will provide it.

Enforcement

The Equality and Human Rights Commission enforces the accessibility requirements of the Equality Act 2010. If you are unhappy with how we respond to your complaint, contact the Equality Advisory and Support Service at equalityadvisoryservice.com (opens in a new tab).

How we tested

This statement was prepared on [date]. The site was last tested on [date] by [who did the testing], using [what they tested with — keyboard only, a screen reader, an automated checker, or a combination].