Industries
Facilities Management
Refreshment Systems works with facilities management providers across the UK to deliver reliable, fully managed refreshment solutions across single sites and national estates.
- 4.8/5 average rating
- 3,000+ UK sites served
- 98% first-time fix rate
What we provide
Why work with us
Whether you manage one building or hundreds of locations, we can create a solution around your sites, users and operational requirements.
- Vending machines
- Coffee and hot drinks solutions
- Water dispensers and hydration
- Micro markets
- Smart Fridges
- NHS ward beverage trolley
The whole process was efficient and seamless. I found the company to be helpful and professional, especially Michelle Jordan, who spent time looking at options and helping decide which machines would suit our needs. Customer services are also brilliant, any queries I have had have been dealt with swiftly, and with an immediate response.
What we do
One partner across multiple sites
Managing refreshment services across a large estate can quickly become complicated.
Refreshment Systems provides a single point of contact for equipment, products, servicing, technology and ongoing account management. We can standardise solutions across multiple locations while still adapting the offer to suit the needs of individual sites.
This means fewer suppliers to manage, greater consistency and clearer visibility across your estate.
Industries we work with
- Workplaces and Offices
- Healthcare
- Manufacturing & Warehousing
- Education
- Public Sector
- Leisure & Hospitality
VendSmart Connect
Manage your estate on one platform
The VendSmart platform gives facilities teams greater visibility and control across their refreshment estate, bringing together telemetry, payments, reporting, content and remote management in one place. This helps simplify day-to-day management, improve service efficiency and deliver a more consistent experience across multiple sites.
- Real-time Telemetry
Monitor performance, stock and machine status in real time
- Proactive Fault Detection
Reduced downtime and emergency engineer call-outs
- Live Reporting
Access accurate data that improves replenishment and decision-making
- Digital Content
Manage screen messaging, promotions and advertising opportunities
- Remote Management
Make updates, review performance and stay in control from anywhere
Sustainability
Working together towards your sustainability goals
We work with facilities teams to make refreshment services more efficient, lower impact and better aligned with wider sustainability targets. By combining smarter technology, responsible product choices and more efficient servicing, we can help identify practical ways to reduce waste, energy use and unnecessary journeys across your estate.
- Energy-efficient vending and coffee equipment
- Remote monitoring to help reduce unnecessary service visits
- Recycling and reverse vending solutions
- Support for reusable cups and more sustainable packaging
- Smarter stock management to help reduce product waste
- Responsible product and supplier choices
Our 360° approach
We don’t just
drop off a machine
From the first site survey to the engineer visit three years from now, it’s the same team on the same contract.
- 01
Site survey
We look at headcount, shift patterns, footfall and power & plumbing before recommending anything.
- 02
Specification
A costed proposal with the right machines, ingredients and payment setup for each location.
- 03
Install & train
Delivered, plumbed, connected and handed over — with barista training if you want it.
- 04
Monitor & maintain
Telemetry watches the estate; our engineers keep it running. 98% first-time fix.
Choose your machines
VendSmart Optic Media Snack & Drink Machine
Our brand new VendSmart Optic Media intelligent vending machine provides the future of vending solutions.
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VendSmart SubZero 24/7 Hot Food Vending Machine
Our VendSmart SubZero vending machine offers the complete 24/7 hot food vending experience.
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NEO Instant Coffee & Fresh Leaf Tea Vending Machine
Fast-dispensing floor-standing vending machine with touchless drink selection, fresh leaf tea unit, and advanced eco modes.
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E7 Hot Water Dispenser
Luxurious and sustainable water dispensing, the E7 integrates the latest in energy-efficient, eco-friendly and hygiene-conscious technology.
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Stockwell 2.0 Smart Fridge
The Stockwell 2.0 Smart Fridge is a secure, unattended micro market solution
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SmartQube Model S
Both Fresh and Powdered Milk. SmartQube Model S X580 designed in Germany and offers you multiple options with different combinations of bean hopper(s) and topping hopper(s)
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MC-1 BARISTA PRO 2 Group Biepi Traditional Coffee Machine
MC-1 BARISTA PRO 2 Group Traditional is the professional espresso coffee machine designed to celebrate the Italian coffee tradition.
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The Nightingale Trolley
Our ward beverage trolley is packed with innovation. It is easy to manoeuvre around busy wards, has ample storage and is specifically branded for your Trust.
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FAQ
Refreshment Systems provides fully managed refreshment solutions for facilities teams across single and multi-site estates. From vending and coffee to smart technology and servicing, we help simplify operations, improve visibility and deliver a consistent experience across every location.
Can Refreshment Systems support multiple sites?
Yes. We can provide and manage refreshment solutions across single locations, regional estates and national multi-site operations
Can you manage the service for us?
Yes. Our fully managed service can include installation, replenishment, cleaning, maintenance, servicing and ongoing account management.
What types of refreshment solutions do you provide?
We offer vending, coffee, water, micro markets, food and drink solutions, cashless payments and connected technology.
Can you work alongside our existing facilities management contract?
Yes. We can operate as a specialist refreshment partner within your wider FM structure and work alongside existing suppliers and site teams.
Can we have different solutions at different sites?
Yes. We can standardise where needed while adapting equipment and product ranges to suit individual site requirements, footfall and user needs.
How can VendSmart help facilities teams?
VendSmart gives facilities teams greater visibility across their refreshment estate through telemetry, reporting, payment data and remote management, helping improve efficiency and reduce unnecessary site visits.
Can you support our sustainability objectives?
Yes. We can help identify more efficient equipment, reduce unnecessary service journeys through remote monitoring and provide recycling and lower-impact refreshment solutions.
Can you help us review our existing refreshment provision?
Yes. We can assess your current setup, site requirements and usage before recommending opportunities to improve service, efficiency and customer experience.
Get started
Let’s work out what
your sites actually need
Tell us a little about your workplace and one of our team will come back within one working day. No hard sell, no obligation.
- General enquiries0800 169 3686
- Service department01274 750 008
- Order ingredients01226 720 482