Industries
Hospitality
Refreshment Systems works with hospitality businesses across the UK to deliver reliable coffee, vending, water, ingredients, telemetry, service and fully managed solutions.
- 4.8/5 customer rating
- 3,000+ UK sites served
- 98% first-time fix rate
What we provide
Flexible refreshment solutions for every customer experience
Refreshment Systems works with hotels, leisure venues, visitor attractions and hospitality businesses across the UK to provide reliable vending, coffee, water, food and unattended retail solutions.
Whether you want to enhance guest convenience, extend service beyond staffed hours or create additional revenue opportunities, we can build a solution around your venue.
- Cafes
- Hotels, Restaurants and Bars
- Indoor Play Centres
- Garden Centres
- Car Dealerships
- Stadiums and Sports Facilities
Order Anytime, anywhere
Online ordering
Not every customer wants refreshments during traditional service times.
Keep your hospitality operation stocked with our easy-to-use online ordering platform. Order products whenever it suits you from your phone, tablet or computer, with quick access to your usual products and account pricing.
Don’t have a machine with us? No problem. You can still order from our wholesale range and have products supplied directly to your business.
- Browse and order products online
- View your account pricing
- Quickly reorder regular items
- Manage orders in one place
- Order on the go through the RefreshSmart app
Coffee Brand
Balmforth and Co
Bring quality coffee into your hospitality offer with Balmforth & Co. Our coffee range is designed to deliver a consistent, premium cup whether it is served in a hotel, café, restaurant, leisure venue or guest area. From the coffee itself to equipment, training and ongoing support, we can help you create a complete coffee offer that fits your venue, your customers and your brand.
- Fairtrade and Sustainable Coffee
A carefully selected coffee range that includes Fairtrade and responsibly sourced options.
- Bespoke Point of Sale
Create a consistent, professional coffee offer with tailored point-of-sale materials.
- Support with Marketing and Digital Content
Our in-house team can support you with digital content for screens and promotional campaigns.
- Next Day Delivery
Keep your operation running smoothly with fast, reliable next-day delivery on a wide range of products.
Staff support
Barista training
Great coffee depends on both the equipment and the people using it. That’s why we can provide practical barista training to help your team get the best from your coffee offer and deliver a more consistent customer experience.
Whether you are launching a new coffee offer or refreshing team skills, our training can be tailored around your equipment, menu and service environment.
Training includes:
- Machine setup and daily operation
- Espresso extraction
- Milk steaming and texturing
- Drink preparation and consistency
- Cleaning and maintenance routines
- Basic troubleshooting
What we do
Why work with Refreshment Systems?
We understand that every business is different.
Our team can work with you to create a refreshment solution that complements your existing food and beverage offer, supports your service standards and reflects the needs of each client site.
From a single vending machine to a fully managed multi-site solution, we can scale our service around your contract.
- Nationwide support
- Single and multi-site solutions
- Fully managed servicing
- Bespoke branding
- Connected technology
- Dedicated account management
As an independent, I want to be able to compete with the Big Boys on the high street and I felt that the package that Balmforth and Co provide helps me do that. My machine is top quality, my coffee, the best on the high street and I have round the clock servicing and supplies.
Our 360° approach
We don’t just
drop off a machine
From the first site survey to the engineer visit three years from now, it’s the same team on the same contract.
- 01
Site survey
We look at headcount, shift patterns, footfall and power & plumbing before recommending anything.
- 02
Specification
A costed proposal with the right machines, ingredients and payment setup for each location.
- 03
Install & train
Delivered, plumbed, connected and handed over — with barista training if you want it.
- 04
Monitor & maintain
Telemetry watches the estate; our engineers keep it running. 98% first-time fix.
Choose your machine
La Spaziale S50 Barista 2 Group Coffee Machine
The La Spaziale S50 is a dynamic, and ergonomic traditional coffee machine packed with great features to help you create the perfect hot drinks for your customers.
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SmartQube Model L
Both Fresh and Powdered Milk. SmartQube Model L X680 designed in Germany and offers you multiple options with different combinations of bean hopper(s) and topping hopper(s)
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Marco Bru F60 Bulk Brew Coffee Machine
The Bru-F60 is an energy-efficient pour and serve brewer with a compact footprint, which can either be plumbed directly into a mains supply or filled manually.
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Marco Quikbrew
The Quikbrew range has an attractive stainless steel design, perfect for any catering, hotel or restaurant environment.
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Marco Jet Twin Bulk Brew Machine
The Marco Jet is an industry-leading coffee grinder and brewer, ideal for hotels, busy cafés, restaurants and canteen environments.
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RSL 300 Rex Royal Coffee Machine
Both Powdered and Fresh milk. The RSL 300 combines state-of-the-art technology with a simple to use interface and compact design.
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T3 Hot Water Tap
From a cup of tea to a glass of sparkling water, the versatile T3 tap offers the latest in energy-saving technology and uncompromising four-way filtered, premium water.
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MC-1 BARISTA PRO 2 Group Biepi Traditional Coffee Machine
MC-1 BARISTA PRO 2 Group Traditional is the professional espresso coffee machine designed to celebrate the Italian coffee tradition.
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Let’s work out what
your sites actually need
Tell us a little about your workplace and one of our team will come back within one working day. No hard sell, no obligation.
- General enquiries0800 169 3686
- Service department01274 750 008
- Order ingredients01226 720 482