Service and Support
Intelligent Vending Systems with real-time control, insight and engagement
Report a Fault
Need Support?
Our team is here to help get your equipment back up and running.
- Email:
customer.care@refreshmentsystems.co.uk
- Call Service:
01274 750 008
Reporting a fault
What information do we need?
When reporting a fault, providing as much information as possible can help us deal with your request more efficiently.
Where available, please provide:
- Company or site name
- Machine NVS number (green sticker on the machine)
- Description of the fault or error message shown on screen
- Contact telephone number
What Happens Next?
- 01
You Report the Fault
Log the issue online or speak to our Customer Care Team
- 02
We Review the Problem
We assess the fault using the information provided and, where available, VendSmart Connect telemetry. Issues may be resolved remotely or assigned to the appropriate engineer for an onsite visit.
- 03
An Engineer Attends
Our engineer attends site with access to commonly required parts and the information provided about the fault.
- 04
We Get You Running Again
The aim is always to resolve the problem as quickly as possible and minimise disruption to your refreshment service.
Customer Care
Dedicated customer care
Our friendly Customer Care Team sits at the centre of our support operation. They work with customers, engineers, operatives and technical teams to coordinate service requests from initial report through to resolution.
- Reporting faults
Quickly log machine issues so our team can get them resolved.
- Service updates
Keep up to date with the progress of your service request.
- Engineer attendance
Arrange and track engineer visits when on-site support is needed.
- Technical support
Get expert help with machine, payment and technical queries.
- Refund queries
Get support with customer refunds and payment-related issues.
Service
Keeping your refreshment equipment running
Our service doesn’t stop once your machine is installed.
Refreshment Systems provides nationwide servicing, maintenance and customer support to help keep your coffee, vending and refreshment equipment operating reliably.
From individual machines to large multi-site estates, our team combines experienced engineers, dedicated customer support and connected technology to reduce downtime and keep your operation moving.
Nationwide Engineer Support
Local engineers. National reach.
Our engineers are employed directly by Refreshment Systems rather than subcontracted.
With engineers based around the UK, we can provide responsive support to customers with single sites as well as complex national estates.
Our service teams support equipment across:
- Healthcare
- Education
- Offices
- Manufacturing
- Hospitality
- And many more
Book a demo
Find out more about our service team
Tell us a little about your sites and one of our team will come back within one working day. No hard sell, no obligation.
- General enquiries0800 169 3686
- Service department01274 750 008
- Order ingredients01226 720 482