Fully Managed Service

We look after the machines. You get on with your business.

Operated Vending

Fully managed vending service

For organisations that don't want to manage their vending operation internally, Refreshment Systems can provide a fully operated vending service.

From replenishment and cleaning to servicing, product selection and performance monitoring, our team manages the day-to-day running of your machines.

What service is right for you?

	Self-fill	Fully Managed
Day-to-Day Management	Your team manages the day-to-day operation	We take care of everything, giving your team a completely hassle-free vending solution
Stocking	Stock ordered and replenished by your team	Regularly replenished by our trained vending team
Product Range	Your team selects and manages the product range	Professionally managed range tailored to your site, audience and sales performance
Stock Monitoring	Stock levels need to be monitored internally	Remote monitoring helps us identify stock requirements and keep machines well stocked
Cleaning and Presentation	Your team is responsible for cleaning and presentation	Machines are regularly cleaned, merchandised and checked during visits
Maintenance	Maintenance support depends on your chosen service agreement	Supported by our engineering and customer care teams, helping minimise disruption
Cashless Payments	Payment technology can be provided, with more day-to-day management remaining with you	Payment systems managed as part of the overall vending service
Sales and Performance	Your team takes greater responsibility for reviewing performance	Sales data and telemetry help us continually review and optimise the service
Staff Time	Requires ongoing staff time for ordering, stocking and management	Minimal — freeing your team to focus on their core responsibilities

VendSmart Connect

Telemetry-led replenishment

Traditional vending routes often rely on fixed replenishment schedules. Connected VendSmart machines can provide our teams with live information about stock levels and machine performance. This allows us to plan visits around what machines actually need. This can allow our Customer Care Team to receive machine alerts and arrange support without relying solely on somebody onsite noticing and reporting the problem. Connected servicing can help with:

Faster fault identification
Monitor machine faults and machine status in real time
Remote diagnostics
Reduced downtime and emergency engineer call-outs
Better engineer preparation
Access accurate data that improves decision-making
Reduced downtime
Faults can be updated and checked remotely
More efficient engineer visits
Fewer unnecessary call-outs, reducing our environmental impact.

Book a demo

Operated Vending

Stocked around your customers

Our team can use sales information to understand what's selling and adjust your range accordingly.

This might include:

Best selling products
Healthier products
Meal options
Seasonal ranges
New product launches

Nationwide Support

A complete managed solution

Depending on your requirements, our fully operated service can include

Machine installation
Regular replenishment
Regular cleaning
Stock management
Engineering support
Sales reporting