Flavia

The format is decided by the machine, not by preference — a bean-to-cup takes whole beans, a bulk brewer takes a specific grind, and putting the wrong one in either is the most common cause of a service call that turns out not to be a fault. If you are not sure which your machines take, the order code on your last delivery note will tell us, or a photograph of the hopper will.

Roast is where there is a genuine choice. A darker roast carries through milk and is more forgiving of a machine that is not dialled in perfectly, which is why it is the usual answer for a busy staff room. A lighter roast rewards a well-maintained machine and a site that cares — it is the right call for a client-facing reception, and the wrong one for a factory floor at 6am.

Volume sets the price rather than the pack. Most sites land somewhere between one and four kilos a week per machine; tell us the machine count and the headcount and we will work out the run rate with you rather than guessing at a case quantity.