Balmforth & Co

Real-time telemetry

What is real-time telemetry?

RSL does more than just offer coffee and vending machines. When a machine is supplied to your business, a device is fitted which sends usage data and alerts back to us. This is then turned into actionable information we can use to improve our service. Watch the video to find out more.

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Why is telemetry important to my business?

  • Machines stocked to optimum levels with enticing product lines to encourage sales and engagement
  • Complete management reporting capabilities and detailed sales data so that you can understand consumer trends
  • Visits are based on usage levels, meaning that there are no wasted visits; adding to our carbon zero commitment
  • Transparent revenue data so that you can track commercials
  • No out-of-date lines, saving customer disappointment
Telemetry links

RSL connected coffee and vending solutions

Telemetry is just one of the many ways RSL is driving the technological revolution in vending. We have introduced innovative services such as auto ordering, cashless payments, and remote fault reporting.

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Examples of real-time telemetry in use

Full visibility

A facilities management company wants to see reports for the overall availability across an estate of 90+ machines spread over 4 main sites. With our connected, telemetry software we can pull reports which detail this within minutes.

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RSL telemetry software

Remote fault reporting

A customer site has called in a 3rd time in a matter of weeks with an ongoing issue. Complaints of “cup jams” on the hot beverage machine. Our operational support teams quickly investigate and by using the data quickly ascertain that the staff on site are pulling the cups from the machine to use for the cold water machine in situ next to it. How do we know? The number of cups being used doesn’t tally the number of hot drinks being dispensed! RSL liaises with the customer and a communication is sent to the staff, problem solved.

Never out of stock

A management team within a large site has a vending machine situated just outside their offices. Their product of choice? Cadbury Twirls… (also one of our best sellers across all customers!) and they just cannot run out of them! With our connected software, RSL set this particular product up to send alerts to the operative‚Äôs smartphone device with an “amber” warning for low stocks and “red” for out of stock. What else does this provide? It also gives a snapshot of sales as a whole, giving complete transparency of the machine and its contents. This means that the operative only visits the machine when needed and with all the required stock in hand (saving manual checks and multiple visits).

If you connect this with our product category management, it means that you and your end-user have the best possible experience.

vending snacks

Get in touch today to find out how we can reinvent your vending offering! Call us on 0800 169 3686 or complete the form below.

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Service Department 01274 750 008

General Enquiries 0800 169 3686

Order Ingredients 01226 720 482